December 30, 2003

hi gary. we received a cherry rocker about 10 days ago and absolutely love it. the armrests are just very slightly rough and i was wondering what to use to smooth it up a bit without marring the surface? pumice powder ? 600 grit paper?

happy new year!
a.e.

A.,

I am most pleased that you like the rocker and most disturbed about the surface of the arms — disturbed and perplexed. I will send you some sandpaper and some of the oil we use as a finish. Smoothing the surface will be a very simple process, but I regret that you are doing it and not me.

Would you please answer these questions to help me determine the cause and to insure that I send you the right materials for a touch up?

1. Are the arms rough generally or rough in places here and there?
2. When you scrutinize the arms in good light, do you see the spots that you feel?
3. Are there other places on the chair that feel, and look, like the areas that are in question?
4. Did you notice this problem when you first sat? (This question does not imply that you caused the problem. I am the final inspector and likely I failed you.)

Thank you for your order, your understanding, and your wish for a

Happy New Year,
Gary Weeks

[It is hard to get it all right. GW]

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December 31, 2003

gary

thanks for getting back to us so promptly. please do not be distressed by this — it is pretty subtle and is somewhat spotty. yes under good light i can see a difference — the areas look just a tad lighter. these are the only places on the rocker that we have noticed this and it is on both armrests. my wife noticed it when she first sat down. i was not there when it was unpacked but i can't imagine how that would have influenced these areas. i can't tell you enough how much we love this and appreciate your concern.

a.

Roanoke, Virginia

November 13, 2003

Dear Gary,

The chair arrived in perfect condition and we both love it!!

M. & J.W.

Parsippany NJ

October 21, 2003

Gary,

It's here; it's beautiful; I may never get up. Thanks so much. They delivered it to ND on Monday, but took it to central receiving . . . delivered it this morning, still in the bubble wrap and without a scratch.

I love it. Thanks.

T.

Notre Dame, IN​

July 23, 2003

Gary,

Yes, it was delivered yesterday afternoon by Motor Cargo. Everything went fine as far as delivery and condition.

The rocker is wonderful, truly a work of art. And the minute I sat in it, it was comfortable, a perfect fit with everything supported, and a lovely rock. I was delighted with the curve in the arms, the way you can put your elbows off the end of the arm and not have any pressure on the elbow to make your arms "go to sleep". (By design or accident, a great feature).

My husband was also very pleased with the beauty and comfort of the rocker. I suspect we will have to take turns with "my" rocker.

Thank you so much!
K.E.

Richland, WA​

July 07, 2003

Gary,

Thanks to your efforts, I took delivery of your gorgeous chair today at 11:30. My wife was thrilled. I will send a picture of her enjoying it with baby E. when I can.

Thank you once again. I found dealing with you to be refreshing. Your service was polite, timely and accommodating. I only look forward to discovering for myself how comfortable the chair is.

A.M.

[And]

Gary,

My name is K. (A.M.’s wife) I live in Vancouver, Canada. I am a new mum and my husband surprised me with the gift of a Weeks Rocking Chair on July 4th. He said you took great pains to make sure we got the chair as soon as possible. I wanted to let you know that it is the most comfy chair that I have ever sat in. Our baby E. loves to be rocked in it — it seems to sooth her as soon as I begin rocking. I just wanted to say thank you for designing such a beautiful and comfortable piece of furniture.

Sincerely,

K.M.

Vancouver, BC, Canada

February 05, 2003

Gary:

Briefly, the rocker arrived in perfect condition, and the delivery man from Overnite was perhaps the most pleasant and courteous I've come across in years. The crate was a pleasure in itself to "unwrap."

My wife was thrilled with the rocker, and used it last evening to rock (of course!) the baby to sleep. Did I mention that R. and I have a 7 month, and a 23 month old sons? More to follow, we hope. I often comment to those professionals whom I refer business, that when they look good, I look good. Let's say that your rocker made me look really good!

To conclude, the rocker is magnificent.

Best regards,
D.M.

Pittsburg, PA​

February 04, 2003

Gary . . .

The rocker was great. The party was great. The retiree really liked it. I am getting a photo scanned to send to you so you can see his big smile. Thanks for everything. The shipping was fine, everything arrived ok.

L.L.

Spokane, Washington​

October 12, 2001

Gary,

I want to thank you so much for your efforts on Tuesday. It was very nice of you to do what you did with the calls. Please thank those people who allowed me their chair.

It made the perfect gift for my brother. He absolutely loved it! I appreciate all you've done.

Please take care,

L.R.

Austin, Texas​

July 16, 1999

Dear Mr. Weeks,

I wanted to write to you in order to thank you for sending us a check for the carpet cleaning that had to be done after delivery of our rocking chair. While, I believe it was the shipping company's fault for the damage, it is very refreshing to be able to do business with someone who is willing to take responsibility for mistakes that were made.

We absolutely love our rocking chair and we know that we will love it even more in the years to come. We look forward to doing business with you in the future and we will not hesitate to do so.

Thank you again for everything.

Best regards,
S.F.

Ft. Worth, Texas