Comments from our Patrons
Category: Service
In our correspondence with patrons, we receive confirming and elevating messages. We ask permission to share them here.
October 10, 2010
Gary, Thanks for the usual good service.
P.Artesia, New Mexico
April 01, 2010
Hi Gary,
The chairs arrived shortly after we arrived home, and we immediately unpacked them, and we love them! Particularly the rocker is just right and very comfortable. We mailed you a check yesterday so you should receive it soon.
Thank you again for your excellent work and friendly approach to doing business. We will certainly treasure these chairs for many years (and hopefully generations) to come.
Best wishes,
K.Winthrop, Washington
October 29, 2009
Hello Gary,
We received the (very well packed!) delivery yesterday, and spent the rest of the evening confirming its great comfort. I knew the chair was going to be lovely, but it really took my breath away when we unpacked it. I'd like to thank you for the wonderful craftsmanship and attention to detail, and the excellent customer service.
Please pass our thanks along to your entire team for their amazing work.
Warm regards,
E.Seattle, Washington
August 31, 2009
Good Morning Gary,
. . . We postponed dinner until the boxes were unwrapped (Superb packing job!). After dinner, we just rocked the night away! Thanks so much for your personable and professional guidance through every aspect of this purchase! We also want you to know that one unforeseen advantage of buying Weeks Rockers and Harris Stools for both of us is that as we are rocking we can look over each other's chair + stool and still enjoy the visual experience of Weeks Furnituremakers craftsmanship!
Well, I could go on & on with kudos for your design capabilities, wood selection and attention to detail! Yet I have to step away from this terminal now and head to town.
Sorry not to have written last night . . . We were unable to extricate ourselves from our wonderful new chairs . . .
Rock on!
M.Prescott, Arizona
July 26, 2009
Dear Weeks Family,
Thank you for the hard work I am sure you put into my rocker. I especially want to thank Mr. Weeks for coming out during y'alls Fourth of July celebration so that we could pick up our chair. He seemed very concerned about our traveling plans, but I would like him to know his knots were secure the whole way and my husband and I made it home and had the chair inside just seconds before the rain we had been expecting all day hit town. My family was very impressed with the chair and all commented on how blessed I was to have gotten one. Again thank you for all your work.
Best Wishes,
J.Midland, Texas
February 20, 2009
Gary
You have mastered the secret to good web sales and customer relations. Communications.
Thanks for the update. I am looking forward to getting the furniture.
Be well
J.S.Charlotte, North Carolina
March 05, 2009
The chair arrived in perfect condition. We love it — it is beautiful and everyone that sits in it finds it very comfortable.
Your team has been very professional and great to work with.
I still would love to have the mesquite weeks rocker. Maybe someday . . .
Thanks
D.R.Moore, South Carolina
December 29, 2008
I have not seen it yet but my kids raved about it. Thank you for great customer service. I have already recommended it to several people.
D.H.Rolling Hills Estates, California
October 20, 2008
Hi Gary,
We delivered the chair to our Birthday brother, and packaging protected everything. Is a beautiful chair, very comfortable, and something we would love to have for ourselves some day.
Thanks for making this whole process so pleasant and keeping us informed of options, and the progress.
Please take care,
P.D.San Jose, California
March 12, 2008
Dear Aubrey and Gary:
Wow! Notwithstanding my discussion with Gary earlier today about the nasty delivery man, we opened up the box and found our rocking chair — we could not be more pleased! It's in perfect condition and absolutely beautiful — to the eyes, to the touch . . . and it feels great once we sit down (with our new bundle of joy in our arms). We're both looking forward to using it a lot for many years to come. Thank you both.
Gary: Thanks for being so good to me on the phone this morning. You were very helpful in listening to me about our less than satisfactory delivery experience. Your offer to call M. was also much appreciated. Your company's excellent customer focus is very much a rare thing these days.
For the record, the delivery person called and offered a one-hour window which, as you know, my wife accepted. The delivery person refused delivery of the chair into our home and in fact said it was company policy to deliver such shipments to the garage. Our daughter's crying prevented further negotiation on this matter and M.'s crying obviously did not affect his approach. Even though my wife asked for extra time to inspect the contents of the crate, this apparently was also not possible — based, in large part, on the apparent condition of the outside part of the crate (no obvious wear and tear). I'm guessing a tight delivery schedule was another factor in the delivery man's interest in leaving our address as quickly as possible.
In short, not a great time for my wife and she was quite upset about it. I would be grateful if you could share this experience with your shipping contact.
But all in all, this has been an excellent experience in dealing with your company — we love the chair, and really do appreciate and admire the passion that is so obvious in how you do business.
Thanks again, and we look forward to future dealings with your company.
G. and M.Mississauga, Ontario
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