March 12, 2008

Dear Aubrey and Gary:

Wow! Notwithstanding my discussion with Gary earlier today about the nasty delivery man, we opened up the box and found our rocking chair — we could not be more pleased! It's in perfect condition and absolutely beautiful — to the eyes, to the touch . . . and it feels great once we sit down (with our new bundle of joy in our arms). We're both looking forward to using it a lot for many years to come. Thank you both.

Gary: Thanks for being so good to me on the phone this morning. You were very helpful in listening to me about our less than satisfactory delivery experience. Your offer to call M. was also much appreciated. Your company's excellent customer focus is very much a rare thing these days.

For the record, the delivery person called and offered a one-hour window which, as you know, my wife accepted. The delivery person refused delivery of the chair into our home and in fact said it was company policy to deliver such shipments to the garage. Our daughter's crying prevented further negotiation on this matter and M.'s crying obviously did not affect his approach. Even though my wife asked for extra time to inspect the contents of the crate, this apparently was also not possible — based, in large part, on the apparent condition of the outside part of the crate (no obvious wear and tear). I'm guessing a tight delivery schedule was another factor in the delivery man's interest in leaving our address as quickly as possible.

In short, not a great time for my wife and she was quite upset about it. I would be grateful if you could share this experience with your shipping contact.

But all in all, this has been an excellent experience in dealing with your company — we love the chair, and really do appreciate and admire the passion that is so obvious in how you do business.

Thanks again, and we look forward to future dealings with your company.
G. and M.

Mississauga, Ontario

March 11, 2008

It arrived and it is wonderful.

Thank you!
A.R.

Edwards, Colorado

March 10, 2008

Gary,

I apologize that I have not yet had a chance to reach out, but needless to say, the chair is beautiful and it was pristine after unpacking. My one month old fell asleep in my arms in it yesterday.

Thanks again, and all the best.
M.W.

South Hamilton, Massachussetts

March 10, 2008

Aubrey,

The rocking chair arrived in beautiful condition. The freight company was courteous, helpful, and arrived during the time frame they gave me. The crate was in great shape and was much lighter than I expected. The scent from the stain dissipated after about a week. I have enjoyed rocking in it and have even fallen asleep in it a couple times already.

Thanks again!
N. & S.F.

Anchorage, Alaska

March 10, 2008

Hi Aubrey,

We received the chair today and it is absolutely gorgeous and sure to be a family heirloom for generations to come. I have to admit that I was hesitant to order a chair over the Internet. But with all the great reviews and your guarantee I thought it was worth the risk. I am glad that I decided to take that risk. The chair is so comfortable and beautiful I am sure I would have a very hard time finding anything comparable locally. It also mean a lot to my wife and I that the piece is handmade. Just looking at the chair one can immediately knows the care and craftsmanship put into it. We feel very privileged to have such a work of art in our house.

Thank you very much,
R. & E.P.

San Diego, California

March 10, 2008

The chair has arrived and it is not only beautiful, but incredibly comfortable. Thank you so very much for my new chair!

Have a great day,
H.M.

H.M. Acton, Massachussetts

March 04, 2008

Aubrey,

I called [the shipper] this morning — the chair and footstool arrived this afternoon — it's superb — may sleep in it tonight . . .

Regards,
C.F.

February 29, 2008

Hi!

Just wanted to let you all know that we received our rocker in perfect condition and we love it! I rocked our daughter to sleep in it tonight — So sweet! My husband commented on the excellent craftsmanship; he thinks we’ll be passing it onto our daughter when she has a little one years from now! Keep up the great work, and thanks again!

D.F. and Family

Anchorage, Alaska

February 19, 2008

I am a big fan of artisan work and people who have a love and passion for getting up everyday and doing what they were born to do. The things they create tend to make a connection between those who made it and those who use it. They are also all the more beautiful for it as well. Hopefully we will get the opportunity to travel to Wimberley and stop by the shop when we visit Texas in April.

Sincerely,
G.S.

New York, New York